FAQ

HOW TO PLACE AN ORDER?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, debit cards, Paypal and bank transfer (via PayPal). 

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. 

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.


Because we ship directly from our partners in these countries, your item may take 6-20 days to arrive. Please do not panic if it does not show up immediately, it's on its way :) ( I promise your item will get to you no matter what we will not scam you or our business will get shut down and we do NOT want that)

 
We offer international shipping options too - no matter where you are, you can buy from us! For more information on shipping check out our shipping page.

WHAT IF I NEED SOMETHING?

No worries! Contact us and we'll guide you through the process to send the item back.

CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

You also have 60 days to cancel your order and return the item if you do not want it anymore. just contact us and we will handle it asoon as we can.

Cozypad

Can the Cozypad be washed and dried?

Yes it can. We pefer hand washed, but washer and dryer also does the trick.

Is it light enough to travel with?

Yes the Cozypad is light and very easy to travel with. Just like a pillow.

How thick is the head part? In cm/inches?

Each adjustable padding is about 3cm each.

Are there any instructions on how to properly clean it without damaging it?

No. there are not but the washing it in cold water or the washer machine will do the trick and not damage it at all.